Client View: Chartered an attractive status
The fact that Cowens Survival Capability has chartered status influenced Greenway Turbines’ decision to work with the broker, according to Anita Paulie.
Ms Paulie, commercial and export manager at the Lincoln-based company, told Insurance Age: “You have almost got a guarantee that you will get the professionalism. It gives you the added confidence in the standard of their capabilities.”
She added: “Chartered to me is quite an attractive status to have.”
The firm, which supplies spare parts for gas turbines and is a partner with Siemens to service their mature engines, has worked with Cowens for approaching three years.
In this time it has used the broker to help meet its insurance needs for the purchase and manufacture of spare parts and covering the process of sending such parts out to existing customers around the world.
Asked to list the qualities of professionalism in insurance broking, Ms Paulie stated: “Excellent service is of paramount importance to us, good advice to make sure that the cover we want to take out is sufficient, and continued support along the way.”
The company, which has around 70 staff, often has to source marine insurance and deal with letters of credit. And so detailing what professionalism in action looked like, Ms Paulie highlighted: “A rapid response, a lot of our documentation is time critical.”
In terms of Mansfield-based Cowens, Ms Paulie revealed that while she had not been asked by anyone to recommend an insurance broker, if asked she would certainly recommend hers.
“We have had good service from them [Cowens] and will continue to carry on with them,” she concluded.
(Author Emmanuel Kenning)
(Excerpt taken from an Insurance Age article 7 June 13)